Privacy policy

Privacy Policy
Last updated: May 23, 2025

Welcome to COCOMO. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase on www.cocomo.sg (the “Site”), interact with our services, or communicate with us. In this policy, “you” refers to the user of our services, whether you're a customer, a visitor, or someone engaging with us in any way.

📌 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, operational, or service-related changes. Updated versions will be posted on the Site with the latest revision date.

📥 How We Collect & Use Personal Information

We collect your personal information from various sources to deliver and improve our services. The type of information collected depends on how you use our Site.

Personal Information You Provide Directly:

  • Name, address, phone number, email

  • Billing/shipping details and payment confirmation

  • Account info (username, password, security Q&A)

  • Shopping behavior (products viewed, added to cart, purchased)

  • Loyalty points, gift cards, referrals, and reviews

  • Messages or feedback via contact forms or support channels

Some features may not function if you do not provide necessary data.

Automatically Collected Usage Data:

Using cookies and similar tech, we collect:

  • IP address and device/browser info

  • Session data, clicks, time spent, and page views

Third-Party Sources:

We may receive personal information from service partners such as:

  • Shopify (hosting, analytics)

  • Payment processors (for secure transactions)

  • Advertising or social platforms if you engage with our content elsewhere

🔄 How We Use Your Data

  • To fulfill orders and manage your account

  • To process payments and facilitate returns or exchanges

  • To send you order updates, confirmations, or support replies

  • To customize your shopping experience

  • To conduct marketing (if opted-in)

  • To prevent fraud and ensure website security

  • To improve our services and understand user behavior

🍪 Cookies & Tracking Technologies

We use cookies for analytics, personalization, and improving user experience. Most browsers accept cookies by default. You can disable them, but some features may not work properly.

Manage cookies using browser settings or opt out via tools like:

Our site does not respond to “Do Not Track” signals.

🔒 How We Share Personal Information

We may share your data with:

  • Service providers (e.g., payment gateways, shipping couriers)

  • Marketing and analytics partners

  • Legal or regulatory authorities (when required)

  • Business partners or affiliates within our group

  • Third-party tools you consent to use (e.g., social login)

We do not sell or misuse your sensitive personal data.

📝 User-Generated Content

If you submit reviews, photos, or content to our site, this information may be publicly viewable. We are not responsible for how third parties use content you make public.

🌐 External Links

Our Site may contain links to other websites. We’re not responsible for the privacy practices of these sites. Please review their policies before sharing any personal data.

👶 Children’s Data

Our services are not intended for children under 16. We do not knowingly collect their data. Parents may contact us at info@cocomo.org for removal requests.

⏳ Data Retention

We retain data only as long as needed to provide services, comply with laws, or resolve disputes. We take reasonable steps to protect stored data.

🔐 Security

We implement standard security measures (encryption, firewalls, password protection), but no system is 100% secure. Please protect your login details and avoid sharing sensitive information via unsecured channels.

🌍 International Data Transfers

We may store and process your data outside your home country, including in jurisdictions where privacy laws may differ. Transfers from the EEA rely on Standard Contractual Clauses or similar legal mechanisms.

📣 Your Rights

Depending on your region, you may have the right to:

  • Request access, correction, or deletion of your personal data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with a data authority

To exercise your rights, contact us at info@cocomo.org. We may verify your identity before processing requests.

📬 Contact Us

Have questions or concerns?
Email: info@cocomo.org
Address: 7030 Ang Mo Kio Ave 5, #07-39, Singapore 569880

We are the data controller of your personal data unless otherwise specified.