How much is the shipping cost for the products as cocomo.sg?
Depending on your order quantity and where you live, shipping costs may vary.
How do I determine the shipping cost for a product that I have ordered?
Click on the cart icon in the top right corner. Click on the “view cart” option. This should bring you to the cart page, where all of your orders will be listed. On the right side is a panel for “cart totals”, with a subtotal amount for all the products and a shipping estimate under it. Specify your location and click “Calculating Shipping” to get a shipping flat rate estimate for your order.
Can I collect my delivery directly from cocomo.sg warehouse?
Unfortunately, cocomo.sg does not offer Self Collection services at the moment. Should you wish to do so because of any unavoidable emergencies, please text us on our WhatsApp (+65 8425 5525) prior so that we can arrange your pickup.
How do I collect my package once it is delivered?
You can use your order tracking number to check whether your product has been delivered on Track Your Order Status. Once it is delivered, check the address that you provided in your shipping details for your product. Note that there may be some delays on holidays, sale days, or cases of extreme weather.
My product has not arrived, despite my order tracking number showing that my shipment has arrived. What do I do?
If your order has not arrived within 48 hours of the date when it was supposed to arrive, please contact us immediately. Your order number will be required.