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ABOUT BRAND : SKIN1004
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[SKIN1004] Madagascar Centella Ampoule 55ml | 100ml
[SKIN 1004] Madagascar Centella Tone Brightening Capsule Ampoule 30ml | 100ml
[SKIN1004] Madagascar Centella Poremizing Fresh Ampoule 100ml
[SKIN1004] Madagascar Centella Probio-Cica Intensive Ampoule 50ml | 95ml
[SKIN1004] Madagascar Centella Tea-Trica Relief Ampoule 100ml
[SKIN1004] Madagascar Centella Hyalu-Cica First Ampoule 100ml
[SKIN1004] Madagascar Centella Ampoule Foam 125ml
[SKIN1004] Madagascar Centella Poremizing Deep Cleansing Foam 125ml
[SKIN1004] Madagascar Centella Tone Brightening Cleansing Gel Foam 125ml
[SKIN1004] Madagascar Centella Tea-Trica BHA Foam 125ml
[SKIN1004] Madagascar Centella Air-Fit Suncream Light SPF 30 PA++++ 50ml
[SKIN1004] Madagascar Centella Air-Fit Suncream Plus SPF 50+ PA++++ 50ml
[SKIN1004] Madagascar Centella Hyalu-Cica Water-Fit Sun Serum SPF 50+ PA++++ 15ml | 50ml
[SKIN1004] Madagascar Centella Cream 75ml
[SKIN1004] Madagascar Centella Soothing Cream 75ml
[SKIN1004] Madagascar Centella Tea-Trica B5 Cream 75ml
[SKIN1004] Madagascar Centella Poremizing Light Gel Cream 75ml
[SKIN1004] Madagascar Centella Probio-Cica Enrich Cream 50ml
[SKIN1004] Madagascar Centella Tone Brightening Capsule Cream 75ml
[SKIN1004] Madagascar Centella Probio-Cica Bakuchiol Eye Cream 20ml
[SKIN1004] Madagascar Centella Hyalu-Cica Moisture Cream 75ml
[SKIN1004] Madagascar Centella Travel Kit
[SKIN1004] Madagascar Centella Light Cleansing Oil 200ml
[SKIN1004] Madagascar Centella Toning Toner 210ml | 400ml
[SKIN1004] Madagascar Centella Hyalu-Cica Brightening Toner 210ml
[SKIN1004] Madagascar Centella Tone Brightening Boosting Toner 210ml
[SKIN1004] Madagascar Centella Poremizing Clear Toner 210ml
[SKIN1004] Madagascar Centella Probio-Cica Essence Toner 210ml
[SKIN1004] Madagascar Centella Tea-Trica Purifying Toner 210ml
[SKIN1004] Madagascar Centella Hyalu-Cica Silky-Fit Sun Stick SPF 50+ PA++++ 20g
[SKIN1004] Madagascar Centella Poremizing Quick Clay Stick Mask 27g
[SKIN1004] Madagascar Centella Tone Brightening Tone-Up Sunscreen SPF 50+ PA++++ 50ml
[SKIN1004] Madagascar Centella Watergel Sheet Ampoule Mask (1 Box = 25ml X 5 Masks)
[SKIN1004] Madagascar Centella Hyalu-Cica Sleeping Pack 100ml
[SKIN1004] Zombie Beauty Nourishment Pumpkin Pack
[SKIN1004] Zombie Beauty Anti Wrinkling Mummy Pack
[SKIN1004] Zombie Beauty Pore-Tightening Zombie Pack
[SKIN1004] Madagascar Centella Hyalu-Cica Blue Serum 50ml
[SKIN1004] Madagascar Centella Tea-Trica Spot Cover Patch (1 Box = 22 Patches)
[SKIN1004] Madagascar Centella Quick Calming Pad (70 Pads) 130ml
Made in:
South Korea
Product Description:
Madagascar Centella Ampoule:
A soothing ampoule that helps calm and restore imbalance in the skin caused by harsh environments. SKIN1004's signature ingredient Madagascar Centella Asiatica Extract. High concentration of Madagascar's pure Centella Asiatica Extract 100% provides strong calming care to tend sensitive skin and strengthen skin barriers. Retaining balanced water-oil ratio and brimming moisture. Healthy skin barrier protects sensitive skin from various external harms.
Madagascar Centella Tone Brightening Capsule Ampoule:
Madagascar Centella Tone Brightening Capsule Ampoule takes care of your skin with no slipperiness. A fast absorbing ampoule that will provide you with clear and brightened skin. A brightening patented material that provides clean and clear skin. 4% Niacinamide for whitening effects. Watery ampoule containing white capsules of Made White. A brightening patented material that provides clean and clear skin.
Madagascar Centella Poremizing Fresh Ampoule:
Madagascar Centella Poremizing Fresh Ampoule allows fast absorption without stickiness, and gives you moisturized skin! Soothes sensitive skin and nurtures skin's natural stregth with skin barrier care. Facilitate the synthesis of collagen and elastin that increase skin density and make the skin firm. Containing Pink Himalayan Salt enriched with clarifying minerals, pores are cleared of impurities. Our Peptide 9 Complex promotes skin elasticity to have your pores bouncing back to their normal size.
Madagascar Centella Probio-Cica Intensive Ampoule:
This ampoule only contains natural ingredients which make it safe for all types of skin including sensitive ones. Rich in vegan ProBio-Cica and containing Centella Asiatica extract, the formula is specially designed to soothe sensitive skin. It repairs damaged skin barriers with its light and hydrating formula to help keep your skin full of moisture and prevent it from evaporating. With regular use, expect smoother skin on your forehead, chin, nose, cheeks, and other areas around your eyes or mouth ready for a dewy glowing look! Repairs damaged skin barrier to prevent the evaporation of moisture and provides care for dry sensitive skin.
Madagascar Centella Tea-Trica Relief Ampoule:
This non-comedogenic formula features a high concentration of 80% needle leaf tree (pine tree) complex combined with cica (centella) to effectively treat acne-prone skin. The result is a calming and cooling effect that helps to reduce inflammation and irritation.Highly purified Centella Asiatica extract from Madagascar. A non-comodogenic soothing ampoule that calms irritated and sensitive skin by providing relief to inflammations SKIN1004's signature ingredient, will soothe irritated skin and strengthen the skin barrier to encourage the skin.
Madagascar Centella Hyalu-Cica First Ampoule:
A product that will deeply hydrate your skin and leave it looking refreshed, the Skin1004 Madagascar Centella Hyaluronic-Cica First Ampoule is perfect for you. This powerful ampoule contains a blend of Hyaluronic Acid and Centella Asiatica, which work together to provide long-lasting hydration. Additionally, the ampoule is designed with 5 layers of Hyaluronic Acid, so you can be sure that your skin will stay healthy and protected all day long.
Madagascar Centella Ampoule Foam:
Once the unwanted particles have been washed away follow up with the Centella Ampoule Foam Cleanser (125ml) to cleanse deep within the pores and rejuvenate skin.Use Cleansing Oil to remove makeup and clean with Ampoule Foam.
Madagascar Centella Poremizing Deep Cleansing Foam:
This all in one facial cleanser, infused with Hymalayan Pink salt, is a deeply exfoliating cleanser. The sticky and creamy textured paste turns into a rich foam to wash off dirt, sebum in the pores and sunscreen leftovers on your face.
Madagascar Centella Tone Brightening Cleansing Gel Foam:
The Madagascar Centella Tone Brightening Cleansing Gel Foam is specially formulated to gently remove makeup, dirt, and impurities from the skin's surface, leaving your skin clean and refreshed while preserving its essential moisture and natural balance. Highly concentrated, moist gel texture that keeps your skin hydrating while cleansing, and the meticulous bubbles will cleanse the residues remaining in and between the pores. A brightening patented material that provides clean and clear skin.
Madagascar Centella Tea-Trica BHA Foam:
The Madagascar Centella Tea-Trica BHA Foam is a specialized foaming facial cleanser that helps to combat acne-prone skin. Its creamy paste texture, with a subtle hint of Tea Tree scent, lathers into a thick layer of foam for a soft and gentle cleanse.Designed for professional cleansing care for skin problems, this functional ingredient provides relief to acne-prone skin. Its high cleansing power removes excess sebum, which is the main cause of skin problems, and removes waste that has accumulated on the skin, leaving your skin feeling fresh and clean It is effective for relieving acne-prone skin, removing excess dead skin cells and melting sebum.
Madagascar Centella Air-Fit Suncream Light SPF 30 PA++++:
The non-nano physical sunscreen has SPF 30 PA++++ UV protection index that shields the skin from the sun while making it possible to use on a daily basis without burdening. Contains Madagascar Centella Asiatica Extract and TECA to comfortably soothe sensitive skin.
Madagascar Centella Air-Fit Suncream Plus SPF 50+ PA++++:
Introducing the Madagascar Centella Air-fit Sun Cream Plus, a non-nano sunscreen boasting SPF 50+ PA++++ that provides both UV protection and brightening effects.The combination of non-nano physical and SPF50+ PA+++ robust sun protection to reflect UV rays is made for the sensitive skin. Contains brightening Made White TM from Centella Asiatica of Madagascar for glowing skin. It has a texture that adheres to the skin for a long time.
Madagascar Centella Hyalu-Cica Water-Fit Sun Serum SPF 50+ PA++++:
A non-nano chemical sunscreen that blocks UV rays with SPF 50+ PA++++ formula, while simultaneously hydrating the skin. Leaves skin with a moisturized, dewy finish. The exclusion of harmful ingredients in the sunscreen helps protect the marine ecosystem and reefs. The natural baby green complex soothes and comforts the skin.
Madagascar Centella Cream:
Madagascar Centella Cream an essential product to keep skin moist. The cream gently coats the skin with a moisture-packed layer to minimize evaporation of precious H2O. All-in-one cream for moisturized, bright, and wrinkle-free skin. Strengthens the skin's toughening layer with 4 active ingredients Centella Asiatica. Contains 26 allergenic ingredients and 20 ingredients to avoid according to a list made by MFDS. Non-sticky soft texture that is adhesive to the skin to provide lasting moisture. Grown in a clean climate, high quality Centella Asiatica to provide true soothing care.
Madagascar Centella Soothing Cream:
A soothing cream that contains three actual lipid components of the epidermis layer to help repair the skin barrier. Soothes irritations and redness with quick cooling sensations.
Madagascar Centella Tea-Trica B5 Cream:
The Madagascar Centella Tea-Trica B5 Cream is enriched with 5% of Vitamin B5 (Panthenol) and a rejuvenating tea tree & cica blend, delivering hydration while simultaneously calming the skin and enhancing the skin barrier function. Pine Tree Complex with tea tree leaf water is a natural blend that effectively treats inflammation and infection and Centella soothes irritated and sensitive skin. A multi-functional cream with Pro-vitamin B5 moisturization, protection, soothing, and fortifying skin barrier.
Madagascar Centella Poremizing Light Gel Cream:
The Poremizing Light Gel Cream is rafted to provide immediate cooling and profound skin hydration, resulting in a smooth, dewy complexion. It also features high purity Centella Asiatica extract, a signature ingredient of SKIN1004, to swiftly soothe sensitive skin. Himalayan pink salt offers skin benefits such as gentle exfoliation, detoxification, and improved circulation, leaving the skin refreshed and revitalized. Centella Asiatica provides the skin with calming and healing effects, helps strengthen the skin's barrier, and promotes overall skin rejuvenation for a healthier and revitalized complexion.
Madagascar Centella Probio-Cica Enrich Cream:
The cream takes care of the dry and damaged skin barrier by external stimuli more healthily. It contains seed oils such as macadamia seed oil and dreams stick seed oil that adheres to the skin and provides nutrition to the damaged skin. Contains Centella Asiatica extract, an ingredient that effectively soothes the skin, and vegan ProBio-Cica (Centella fermented with TECA), providing care for weak and sensitive skin barrier. Improves the skin smoothness on the forehead, chin, nose, and cheeks as well as the skin around the eyebrows, eyes, and mouth as validated by professional skin clinicians.
Madagascar Centella Tone Brightening Capsule Cream:
A soothing cream that brightens dull skin while also calming irritation. The perfect skin revitalizing cream for sensitive skin. A multi-tasking moisturiser that helps improve skin tone while replenishing hydration. Contains patent ingredient Madawhite™ extracted from Madecassoside that takes care of blemishes and pigmentation. The oil in water gel textured formula gives deep, long-lasting hydration to the skin.
Madagascar Centella Probio-Cica Bakuchiol Eye Cream:
High-quality cica are formulated to reinforce the skin barrier's strength by enhancing moisture absorption and repairing damaged skin barriers. A potent eye cream that features Bakuchiol to offer anti-aging effects. Mild yet active ingredients that helps restore firm and youthful skin without burden. This eye cream is formulated with bakuchiol to restore firmness in the delicate skin around the eyes. It features hyaluronic acid to deliver moisture, as well as ceramide NP, panthenol and niacinamide to target dark circles, fine lines and wrinkles.
Madagascar Centella Hyalu-Cica Moisture Cream:
A soothing cream that provides powerful hydration that lasts, moisturizing dry skin from deep within and providing layers of hydration to the skin. Our unique complex made from Hyaluronic Acid and Centella Asiatica provides hydration while restoring the skin barrier. The product contains plant collagen (a low molecular weight extract from white wood ear mushrooms) with an excellent absorption rate. The plant collagen is able to maintain moisture 500 times its own weight, which allows it to quickly soothe sensitive skin.
Madagascar Centella Travel Kit:
The Ultimate 5 travel-size skincare set that includes all the products in the Madagascar Centella Line. Light Cleansing Oil is an All-In-One cleansing product made for convenient rinsing to remove sebum and makeup. Centella Light Cleansing Oil is manufactured with miscella method which is well known for effective removal of makeup, residual dust, and pollutants. Ampoule is specifically made for sensitive skin with only one main ingredient, the Centella Asiatica extract. This product offers users the best calming and moisturization effect. Toning Toner is the best non-irritating, exfoliating toner for sensitive skin. Soothing Cream takes care of skin by filling up the INSIDE with actual skin structure supporting components. Cream has two functions: whitening and anti-wrinkling. Centella Cream is essential in protecting moisture of skin because it smoothly coats the skin with a moisture layer to minimize dehydration throughout the day.
Madagascar Centella Light Cleansing Oil:
Madagascar Centella Light Cleansing Oil roll away gently with botanical oils similar to sebum to deeply cleanse the pores. Micellar particles meets powerful emulsifying power to remove heavy makeup in one cleanse! A lightweight, oil-based cleanser that gently melts away makeup, dirt, oils and sunscreen without stinging the eye area. NO more Picking & Squeezing! Melt Away sebum with oil. Citrus Aurantium Bergamia (Bergamot) Fruit Oil, Simmondsia Chinensis (Jojoba) Seed Oil.
Madagascar Centella Toning Toner:
Madagascar Centella Toning Toner experience the gentle and soft removal of dead skin cells. Stregthen the skin barrier to build a better skin foundation. Clear watery texture, slightly tinted with a light brown color, allows fast absortion into the skin.
Slightly acidic formula to create a protective layer around the skin to maintain the pH balance of the skin. SKIN1004's specially manufactured oil-type Centella Asiatica Extract. FDA approved ingredient proven effective for wrinkle care & brightening.
Madagascar Centella Hyalu-Cica Brightening Toner:
The Madagascar Centella HYALU-CICA Brightening Toner gently exfoliates and moisturizes the skin, clearing dead skin and clogged pores with its certified brightening and anti-aging properties. The Hyalu-Cica formula soothes and hydrates dry, sensitive skin, while AHA + LHA work to exfoliate and remove impurities, leaving the skin clear and elastic, and the 74% Madagascan Centella Asiatica leaf water helps relieve redness and irritation. The five layers of Hyaluronic Acid provide multi-level hydration, from surface moisturization to deep skin penetration, resulting in improved skin moisture retention, increased plumpness, reduced appearance of fine lines and wrinkles, and a smoother, more radiant complexion.
Madagascar Centella Tone Brightening Boosting Toner:
The Madagascar Centella Tone Brightening Boosting Toner, with its water-like texture, provides nourishment and softness to the skin, leaving it with a radiant and dewy appearance. The formula (hyaluronic acid + cica) contains hyaluronic acid mixed with Madagascar centella asiatica that helps soothe red and sensitive skin while the triple-layered hyaluronic acid helps strengthen the moisture barrier.The nano-sized particles penetrate the skin deeper and faster while ceramide strengthens the skin barrier between skin cells. LHA is a next-generation dead skin cell care ingredient that takes care of cosmetic ingredients that cannot be absorbed by dry skin due to a lack of moisture or excessive oil.
Madagascar Centella Poremizing Clear Toner:
The Madagascar Centella Poremizing Clear Toner effectively cleanses pores with Himalayan Pink Salt's natural exfoliating properties, while the high-purity Centella Asiatica Extract soothes the skin, and the 4-HA complex promotes gentle exfoliation and sebum control. Removes old dead skin cells and prevents sebum accumulation, helps with absorption of the next skin care step. Refreshes the skin by wiping away the remaining impurities after cleansing.
Madagascar Centella Probio-Cica Essence Toner:
Contains fermented Madagascan Centella Asiatica, specially formulated Probio-cica and TECA to provide maximized calming effects. Ceramide NP, similar in structure to the skin barrier, and high quality cica are formulated to reinforce the skin barrier's strength by enhancing moisture absorption and repairing damaged skin barriers. Contains 5 sizes of hyaluronic acid molecules to layer moisture into the skin from the inside out.
Watery-essence toner that provides the benefit of the richness of an essence, but also a refreshing finish of a watery toner. Completed skin irritation test for guaranteed safety on all skin types, including sensitive skin.
Madagascar Centella Tea-Trica Purifying Toner:
This is a must-have toner for oily or acne prone skin. This toner exfoliates away pore-clogging dead skin cells and stops excessive sebum production. The gentle chemical exfoliation also works to remove bumpy skin textures and micro-breakouts. The Madagascar Centella Tea-Trica Purifying Toner effectively balances oily, blemish-prone skin, removing impurities, dead skin cells, and excess sebum.
Madagascar Centella Hyalu-Cica Silky-Fit Sun Stick SPF 50+ PA++++:
A Sun stick that blocks UV rays, while simultaneously hydrating the skin. Leaves skin with a moisturized, silky finish. Fitted with SPF 50+ PA++++, this chemical sun stick harnesses the moisturizing powers of cica extract and hyaluronic acid to keep skin’s hydration levels high while providing broad-spectrum sun protection. Different antioxidant-rich plant-based ingredients help promote healthy skin. The lightweight formula glides on smoothly for a silky and natural finish without a white cast.
A moisturizing chemical sun stick that helps defend UV rays and keep your skin hydrated. The unique combination of Centella Asiatica Extract and Hyaluronic Acid simultaneously heals and hydrates the skin. Seamlessly adheres to your skin and leaves a silky touch.
Madagascar Centella Poremizing Quick Clay Stick Mask:
Madagascar Centella Poremizing Quick Clay Stick Mask is an easy-to-use and effortless clay mask that you apply in no time straight from the stick. Especially effective for excessive sebum, blackheads and whiteheads, the mask removes dirt and sebum from pores, leaving the skin feeling fresh and clean. This quick vegan clay stick mask conveniently and easily transforms clogged skin and pores into a smoother skin texture. Contains powerful pore-cleansing and sebum-absorptive properties, infused with 30% moisturizing essence to keep your skin hydrated.The stick features a soft and moist clay texture that melts upon contact with the skin, leaving it smooth without the messiness of conventional clay masks.
Madagascar Centella Tone Brightening Tone-Up Sunscreen SPF 50+ PA++++:
A tinted sunscreen that helps brighten and tone dull and wrinkled skin that has lost its vibrancy and elasticity. With high UVA & UVB grade protection, this is sun care that revitalizes.The strong UV protection index of SPF 50+ PA++++ protects the skin to keep it healthy even during extended outdoor activities
Madagascar Centella Watergel Sheet Ampoule Mask:
An gel sheet mask with three times the standard moisture content to intensely soothe and hydrate the skin. Contains natural corn mint oil and Centella asiatica extract to cool and calm sensitive skin. Water gel sheet technology allows ampoule-soaked sheet masks that won't dry out. Unique gel-based sheet mask provides improved essence absorption and moisture retention to ensure tight adherence to the skin.
Madagascar Centella Hyalu-Cica Sleeping Pack:
A lightweight gel sleeping mask formulated with pear and melon fruit extract to calm and vitalize skin throughout the night. Contains a powerful blend of Hyaluronic Acid and Centella Asiatica for that deep hydration your skin will thank you for in the long run.Super lightweight water-gel formula helps you achieve your much-needed sleep without leaving your skin feeling sticky or greasy.Hydrating formula revitalizes lost moisture and prevents premature skin aging.
Zombie Beauty Nourishment Pumpkin Pack:
This non-irritating, leave-on soothing mask with a jelly-like texture contains 61% of concentrated pumpkin extract that delivers fresh energy to your skin. Honey, royal jelly, and propolis combined delivers intense nourishment to the skin, leaving the skin glowing. Need a quick overnight pick-me-up for hydrated and glowing skin? The natural recipe containing Centella Asiatica extract, Rosa damascena flower water and other actives will restore healthy skin by the next day.
Zombie Beauty Anti Wrinkling Mummy Pack:
All in one facial treament mask gives instant visible effect of wrinkle relief, boost of elasticity, and smooth skin. With anti-wrinkle functionality, this at-home facial will help keep the skin healthy and elastic by preventing skin aging, sagging, and fine line formation. Simultaenously clean and tighten the skin with charcoal powder for purification and blackfood that contains rich amount of anthocyanin. Black truffle extract and blackfoods containing rich amount of anthocyanin for extra nourishment. Cleans and tightens the skin with charcoal powder for purification.
Zombie Beauty Pore-Tightening Zombie Pack:
This all in one facial treament mask gives instant visible effects to relieve wrinkles and give your skin a boost of elasticity and smooth skin. Home care should be fun and effective! The Zombie Pack consists of Albumin, Adenosine, Centella, Panthenol and other actives to treat all 9 skin concerns: lifting, elasticity, exfoliation, texture, tone, moisture, skin clarity, water-oil balance, pores. 15 years from your skin! After mixing the powder and activator, apply the mask on your face and feel it getting to work instantly.
Madagascar Centella Hyalu-Cica Blue Serum:
Our Hyalu-Cica Hydrating range is the ultimate combatant against dry and dehydrated skin. Each product works to bring moisture back to the skin and ensure the skin barrier is in the best condition to keep hydration locked in. The **Blue Serum** **(50ml)** is a highly hydrating serum that also soothes and brightens the skin. The soothing effect of Hedera Helix (Ivy) Leaf/Stem Extract makes the skin firm. The five-layered hyaluronic acid forms a moisture barrier on the surface of the skin to protect it from external stimuli and keep it moist and healthy.
Madagascar Centella Tea-Trica Spot Cover Patch:
Treat your pimples effectively and hygienically with these SOS acne patches! Let your pimples heal without irritation and infection caused by external irritants - and the impulse to pick! This hygienic material soaks up fluids from within the pimple to dry it out and promote healing. Hydrocolloid Patches absorb pus and protect wound thanks to the active ingredients.
Madagascar Centella Quick Calming Pad:
Rich in centella asiatica extract and panthenol, this calming pad soothes irritation and acne flare-ups. Formulated with sodium hyaluronic to keep skin moisturized all day. These pre-satured pads soaked in rich 130ml essence offers deep hydration while gently removing dead skin cells. Formulated with EWG verified Green Grade ingredients only to minimise possible skin irritations. Contains 49% of Centella Asiatica Extract for excellent skin-soothing effect. Sodium Hyaluronic also helps boost and retent skin moisture for a longer period of time.
Frequency and Direction of Use:
1. Ampoule and Serum - Typically applied after cleansing and toning. Usually once or twice a day, depending on the specific product and your skincare routine.
2. Sun Stick - Applied in the morning as part of your daytime skincare routine. Reapply every two hours if you are exposed to sunlight.
3. Essence: Applied after toning and before heavier serums or moisturizers. Usually once or twice a day.
4. Cleansing Oil - Used in the evening as the first step in a double cleansing routine to remove makeup and impurities. Daily, typically in the evening.
5. Toner - Applied after cleansing to balance the skin's pH and prepare it for subsequent products. Usually twice a day.
6. Patches - Applied directly to targeted areas of concern. Follow the product instructions, but patches are often applied as needed.
7. Cream - Apply the cream to your face and neck, focusing on areas where additional hydration or targeted benefits are desired. Gently massage the cream into your skin using upward and outward motions.
8. Sunscreen - In the morning, if the cream is not formulated with sun protection, finish your routine with a broad-spectrum sunscreen.
Full List of Ingredients:
![](https://cdn.shopify.com/s/files/1/0340/6076/3269/files/SKIN1004MadagascarCentellaHyalu-CicaFirstAmpoule_2x_e5915b02-84da-49a9-9ede-df3b803fc435.jpg?v=1708253525)
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Know more
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ORDERS
How do I make a purchase?
Shopping at the cocomo.sg site is a piece of cake!
- Browse through our site for the product that you need.
- Click on the product you want, to bring you to its description page.
- Specify the quantity of the said item that you want
- By clicking on the “+” or “-” icons next to the number 1
- Click on the pink “Add to cart” button.
- You can proceed to checkout or proceed to browse for more products as you wish.
- Should you want to make your purchase at a later time or date, click on the ♥️ symbol next to the ‘Add to cart’ button to add it to your own wish list, which you can access at any time by creating an account in our store!
- To proceed to checkout, click on the cart icon in the top right corner of your screen. This gives you the option to either “View Cart” or checkout. Clicking “Checkout” brings you to the checkout page
- Fill in your billing details and confirm the mode of payment (PayPal, Credit Card, or other payment tools).
- Check the “Create an account” box to create an account on cocomo.sg should you wish to do so. It will prompt you to provide a password.
- You can check the “Ship to a Different Address” box and fill in the different address details if you wish to ship to a different address.
- Click the blue button for 'Continue to Payment' at the bottom of the shipping method and then you can meet 'paynow'. After payment, hit “Place Order” or “Proceed to PayPal” depending on your confirmed mode of payment.
- Shortly after placing your order, you will receive an email with a number confirming your order!
What is an order tracking number, and how do I get one?
Once you have placed an order, you will receive a tracking number for your package. You can use it to check the status of your order in regard to shipping at Track Your Order
How long until my order is confirmed?
Usually, this process is immediate. As soon as you have placed an order and payment is complete, you will receive a confirmation email. Please check your email as soon as you place an order and complete payment. This email is a guarantee that your order has been confirmed. Without this email, your order will not have been confirmed.
Can I make changes to my order after it has been paid for and confirmed?
Unfortunately, amendments can cause delays to your and possibly other clients’ orders. This is because all orders are processed immediately to avoid any mix-ups. Therefore once an order is confirmed, it cannot be amended in any way.
Is it possible to cancel my order?
We do not encourage the cancellation of orders once they have been confirmed. Since we receive a lot of orders, it can cause a lot of delays to go through each one individually. Kindly carefully review all of your items at checkout before placing an order to avoid any errors in your choices. If you still want to cancel, then there will be a 15% cancellation fee for the same (15% of the total order amount that includes delivery charges) when the order status is UNFULFILLED. However, once the order status is FULFILLED — no cancellation is allowed.
What are the charges for shipping products overseas?
All our overseas orders are shipped via DHL and the shipping charges are based on the weight of the package. The charges specified when you cart out are only the base price. After you place an order, we will reweigh, match the weight and recharge the actual delivery fees topup for you to pay. Please note, customs duties and taxes are different according to your destination country and that amount is to be borne by you after DHL gets in touch with you.
Is it possible to buy products directly from your warehouse?
Any and all purchases made at cocomo.sg will be online.
Is it possible to order products via phone call?
Any and all purchases made at cocomo.sg will be online. While we delight in interacting with you, our Customer Care Team at (+65 8425 5525) responds only to texts. Please feel welcome to text them regarding account or order inquiries.
How is my order shipped if it contains both preorder and ready-stock items?
We will email you to notify the same. We will dispatch the shipment when the preorder item is back in stock and won't split the orders. If you wish, you may cart out twice to order preorder and ready stocks, separately.
What do I do if a product that I want is out of stock?
Cocomo.sg site does not allow you to add products that are out of stock to your cart. If it is on pre-order, the same shall be specified on the respective product page. Kindly review the same before placing your order.
I am having trouble ordering through my mobile device. What do I do?
Cocomo.sg is well-optimized for most mobile browsers. If you are having trouble with the site, we recommend clearing your cache and restarting your device browser.
There is a problem with an item that I ordered. What do I do?
If you receive a product that is faulty or problematic in any way, please contact us immediately at https://www.cocomo.sg/pages/contact-us. Provide us with your name, email, and details of the product and the problem associated with it. You will be asked for details such as your order confirmation number and pictures of the problematic product that you received, so please have those ready as well.
Is it possible to make bulk purchases and get a discount?
You can specify the quantity of each product that you need as you add it to your cart. If there is a sale, it will be notified carefully on the product information page. Usually, the original price will be struck through and the discount price noted next to it. During any special sale period, you will receive discounts on products, regardless of quantity.
Kindly confirm if there is a limit to the quantities of products that can be bought at the site?
If you are a wholesaler, please send us your inquiry by email (info@cocomo.org) or WhatsApp (+65 8425 5525).
PAYMENT
What payment methods does cocomo.sg offer?
We accept payments through
- Visa
- Grab
- PayPal
- Shop Pay
- JCB
- Mastercard
- Paynow
Unfortunately, we don't accept EMIs or CoDs, at the moment.
I have completed the payment but have not received a confirmation email. What do I do?
Most payments and orders are processed immediately. If you have placed an order and have not received a confirmation email in 24 hours, please contact us immediately by email (info@cocomo.org) or WhatsApp (+65 8425 5525). Please do not repeat the same order in order to avoid any unnecessary duplication.
DELIVERY
How much is the shipping cost for the products as cocomo.sg?
Depending on your order quantity and where you live, shipping costs may vary.
How do I determine the shipping cost for a product that I have ordered?
Click on the cart icon in the top right corner. Click on the “view cart” option. This should bring you to the cart page, where all of your orders will be listed. On the right side is a panel for “cart totals”, with a subtotal amount for all the products and a shipping estimate under it. Specify your location and click “Calculating Shipping” to get a shipping flat rate estimate for your order.
Can I collect my delivery directly from cocomo.sg warehouse?
Unfortunately, cocomo.sg does not offer Self Collection services at the moment. Should you wish to do so because of any unavoidable emergencies, please text us on our WhatsApp (+65 8425 5525) prior so that we can arrange your pickup.
How do I collect my package once it is delivered?
You can use your order tracking number to check whether your product has been delivered on Track Your Order Status. Once it is delivered, check the address that you provided in your shipping details for your product. Note that there may be some delays on holidays, sale days, or cases of extreme weather.
I have placed my order successfully on cocomo.sg and yet have not received any order confirmation or tracking information?
Both order confirmation and delivery information (that includes tracking number & link) are sent via emails only. If you had carted out via your phone number without providing a valid email address, you will not receive such important info. So, we recommend you fill out your email id rightly while carting out. The customer will be solely responsible for failed delivery attempts due to unavailability or inaccurate information, in such cases.
My product has not arrived, despite my order tracking number showing that my shipment has arrived. What do I do?
If your order has not arrived within 48 hours of the date when it was supposed to arrive, please contact us immediately. Your order number will be required.
What if I had my parcel gets failed to be delivered due to wrong details?
For failed parcel delivery due to the wrong address or details provided during cart out or any other reasons, the customer will be responsible for any return of products back to COCOMO at your own cost and/or should the courier decides to dispose of the parcels, please do note that there will be no refund provided. For the redelivery of parcels, there will be an additional charge of $3.99.
RETURNS
What is the return policy for cocomo.sg?
Unfortunately, we do not accept returns/refunds/replacements on items once order has been confirmed. Should you have an unavoidable emergency, please text us on our WhatsApp number (+65 8425 5525) and we'll try our best to get it sorted!
Is it possible for me to test a product from cocomo.sg before purchasing it?
Since we are an online store, we, unfortunately, don’t offer an option to test any of the products beforehand. Please check the ingredient composition of a product on its description page to identify any allergen that could affect you before making a purchase.
What do I do if I have had a change of heart or am unhappy with a product that I purchased at cocomo.sg?
Unfortunately, we do not accept returns on any items that were a result of an incorrectly made purchase. Kindly carefully double-check your cart before placing your order and completing your purchase at checkout.
ACCOUNT
How do I create an account at cocomo.sg?
Click on the 'sign in' at the top right corner next to the cart icon. This should bring you to the login page which also has a “Create Account” section that you should click on if you don’t yet have an account. Enter your email address and password and you will be good to go!
I’m having trouble logging into my account. What do I do?
Follow the following steps if you are having trouble logging in.
- Clear your browser cache and history. Restart the browser and try logging in again.
- Make sure that your username, email, and password are the correct ones and are entered correctly.
- If you think that you may have forgotten your password, click the “lost your password?” link and follow the steps provided to reset your password.
- If you are still unable to log in to your account, please contact us with details of the issue.
Can I purchase a product at cocomo.sg without a cocomo.sg account?
You can opt to create an account if you don’t have one at checkout. Note that it is not a mandatory requirement, but a highly recommended one. It will allow you to stay on track of your recent orders and important shipping details. Please remember that you will also receive the latest offers, exclusive deals and discounts, and more!