ROUND LAB

[ROUND LAB] Skincare Range

$19.90 $30

Tax included.

ROUND LAB:
Stock Status Ready Stocks In Singapore
Delivery
1-3 Working Days

ABOUT BRAND : ROUND LAB

Name:
Dokdo Cleanser 150ml
Birch Juice Moisturizing Cleanser 150ml
Dokdo Toner 200ml & 500ml
Birch Juice Moisturizing Toner 300ml
Birch Juice Moisturizing Serum 50ml
Birch Juice Moisturizing Cream 80ml
Mugwort Soothing Cream 80ml
Birch Juice Moisturizing Mild Up Sunscreen 50ml
Birch Juice Moisturizing Sunscreen 50ml
Birch Juice Moisturizing Sun Stick 19g
Birch Juice Moisturizing Sun Cushion 15g

Made in:
South Korea

Product Description:

Dokdo Cleanser:
A gentle, creamy foam cleanser that can effectively remove makeup residues, impurities, and fine dust, while keeping the skin hydrated.

Experience tightness & dryness after washing your face? Your skin savior is here. This pH-balancing cleanser contains 74 types of natural minerals from the deep sea waters of Ulleungdo island, it can prevent dryness and retains moisture in the skin.

Key Effects include deep cleansing, hydrating while cleansing, and maintenance of the skin's oil and water balance.

Birch juice Moisturizing Cleanser:
Birch Juice Moisturizing Cleanser can gently removes dirt and oil, and uses vitamin hyaluronic acid to keep skin hydrated after cleansing. Maintain skin's oil and water balance. A gentle, refreshing and low pH gel cleanser, enriched with Birch Juice and Vitamin Hyaluronic Acid.

Dokdo Toner:
A refreshing toner that gently removes dead skin cells while retaining skin moisture. Comforts your skin and lets it glow! To you who want to achieve baby-smooth skin - our bestselling daily toner can help to exfoliate and moisturize the skin for healthy, dewy skin with comfort. Key Effects include intense hydration, mild exfoliation, and calming of the skin.

Birch Juice Moisturizing Toner:
An ampoule-type of toner which richly infused with Birch Extract and Vitamin Hyaluronic Acid. Birch Juice Moisturizing Toner moisturizes your skin by forming a moisture barrier on it and keeps your dry, sensitive skin moisturized for a long time. Easy to be irritated and often feel itchy and develop rashes.

Birch Juice Moisturizing Serum:
Birch Juice Moisturizing Serum hydrates the thirsty skin and plumps out fine lines and wrinkles that desperately need a little boost. Your skin will immediately feel softer and tighter, with a youthful glow.

A hydrating serum that provides nourishment to dry, rough skin and instantly recharges skin’s moisture levels. Allure Nov'20: Achieved 98.4% user satisfaction towards the hydrating effect based on the feedback by 200 respondents.

Birch Juice Moisturizing Cream:
A nourishing, hydrating cream which richly infused with Birch Extract and Vitamin Hyaluronic Acid. Voted as Korea No.1 🏆Face Cream on Hwahae 2020 weekly ranking, and awarded on Unpa beauty channels, your savior is here! Birch Juice Moisturizing Cream can resolve your skin's problem caused by dehydration and keeps your skin moisturized all day long.

Mugwort Soothing Cream:
A Mugwort-powered cream that delivers antioxidant and anti-inflammatory care, as well as provides hydration and comfort to the skin. Mugwort is regarded as a healing herb for for its anti-inflammatory, soothing and skin-protective properties. Its antibacterial properties allow it to fight bacteria in the skin to help to treat breakouts.

Birch Juice Moisturizing Mild Up Sunscreen:
A lightweight, non-nano physical sunscreen that is designed for sensitive skin. A hydrating sunscreen that does double duty as moisturizer sunscreen, for all skin types. it has better hydrating, soothing, anti-oxidant, and anti-inflammatory effects!

Birch Juice Moisturizing Mild Sunscreen does not only provide a protective barrier from harmful UV rays, but the super lightweight formula contains ingredients like Birch Juice and Vitamin Hyaluronic Acid to keep skin hydrated. Key effects include protecting the skin from UV rays, intense hydration, skin brightening, and anti-aging.

Birch Juice Moisturizing Sunscreen:
A hydrating sunscreen that does double duty as moisturizer sunscreen, for all skin types. [2021 NEW & IMPROVED Version] Compared to the old version, it has better hydrating, soothing, anti-oxidant and anti-inflammatory effect! Voted as Korea No.1 Sunscreen on Hwahae 2020 ranking. Birch Juice Moisturizing Sunscreen does not only provide a protective barrier from harmful UV rays, but the super lightweight formula contains ingredients like Birch Juice and Vitamin Hyaluronic Acid to keep skin hydrated.

Birch Juice Moisturizing Sun Stick:
A hydrating sun stick that delivers a lightweight finish with cooling effects. The product offers clinically-proven SPA 50+ PA++++ sun protection.Key effects include protecting the skin from UV rays, intense hydration, skin brightening, and anti-aging.t has better hydrating, soothing, anti-oxidant, and anti-inflammatory effects!

Birch Juice Moisturizing Mild Sunscreen does not only provide a protective barrier from harmful UV rays, but the super lightweight formula contains ingredients like Birch Juice and Vitamin Hyaluronic Acid to keep skin hydrated.

Birch Juice Moisturizing Sun Cushion:
One of the best things about cushion compacts is their ability to touch up whenever you want, but with this one, there may not be a need for that. Cushion formula, your look lasts long without the need to reapply. It also expertly covers up any skin imperfections (like redness, dark spots, enlarged pores, and more) without feeling cakey. No transferring, no fading, no problems. This foundation boasts complete adherence—meaning your makeup stays put no matter what.

Frequency and Direction Of Use:
1. Take a dime-size amount of Dokdo Cleanser and lather up. Gently massage onto your face and rinse it off with water.
2. After cleansing your face, soak a cotton pad with Dokdo Toner and gently wipe your face with it.
3. At the last step of your skincare routine, apply an appropriate amount of the Moisturizing Cream to your skin.
4. Apply the Sunscreen evenly on areas prone to UV exposure.

Full List of Ingredients

Dokdo Cleanser:
Water, Sodium Cocoyl Isethionate, Glycerin, Sodium Methyl Cocoyl Taurate, Coco-Betaine, Potassium Cocoly Glycinate, Potassium Benzoate, Sodium Chloride, Polyquaternium-67, Potassium Cocoate, Citric Acid, Fructooligosaccharides, Saccharide Hydrolysate, Disodium EDTA, Pullulan, 1,2-Hexanediol, Allantoin, Panthenol, Sea Water, Sodium Acetate, Butylene Glycol, Chamomilla Recutita (Matricaria) Flower Oil, Caprylic/Capric Triglyceride, Beta-Glucan, Phosphatidylcholine, Hyaluronic Acid, Ethylhexyglycerin, Ceramide NP, Glycine, Hydrolyzed Hyaluronic Acid, Glutamic Acid, Serine, Sodium Hyaluronate, Lysine, Alanine, Arginine, Threonine, Proline.

Birch juice Moisturizing Cleanser:

Water, Glycerin, Sodium Cocoyl Alaninate, Lauryl Hydroxysultaine, Disodium Cocoamphodiacetate, Sodium Methyl Cocoyl Taurate, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Betula Platyphylla Japonica Juice, Butylene Glycol, 1,2-Hexanediol, Sodium Chloride, Caprylyl Glycol, Coco-Glucoside, Artemisia Annua Extract, Citric Acid, Sodium Cocoyl Isethionate, Disodium EDTA, Anthemis Nobilis Flower Oil, Pinus Sylvestris Leaf Oil, Hexylene Glycol, Quillaja Saponaria Bark Extract, Glyceryl Caprylate, Glyceryl Glucoside, Sodium Hyaluronate, Hyaluronic Acid, Ascorbic Acid.

Dokdo Toner:
Water, Butylene Glycol, Glycerin, Pentylene Glycol, Propanediol, Chondrus Crispus Extract, Saccharum Officinarum (Sugarcane) Extract, Sea Water, 1,2-Hexanediol, Protease, Betaine, Panthenol, Ethylhexylglycerin, Allantoin, Xanthan Gum, Disodium EDTA.

Birch Juice Moisturizing Toner:
Water, Glycerin, Propanediol, Glycereth-26, Pentylene Glycol, Betula Platyphylla Japonica Juice, 1,2-Hexanediol, Chondrus Crispus Extract, Saccharum Officinarum (Sugarcane) Extract, Panthenol, Carbomer, Tromethamine, Dipotassium Glycyrrhizate, Xantham Gum, Disodium EDTA, Sodium Hyaluronate, Glyceryl Caprylate, Glyceryl Glucoside, Butylene Glycol, Hyaluronic Acid, Ascorbic Acid.

Birch Juice Moisturizing Serum:
Water, Methylpropanediol, Glycerin, 1,2-Hexanediol, Polyglycerin-3, Caprylic/Capric Triglyceride, Betula Platyphylla Japonica Juice, Cyclohexasiloxane, Dipropylene Glycol, Ammonium Acryloyldimethyltaurate/Vp Copolymer, Eclipta Prostrata Leaf Extract, Laminaria Japonica Extract, Xanthan Gum, Ethylhexylglycerin, Fructooligosaccharides, Carbomer, Beta-Glucan, Hydrogenated Lecithin, Disodium Edta, Sodium Hyaluronate, Polyquaternium-51, Tromethamine, Avena Sativa (OAT) Kernel Extract, Cynata Scolymus (Artichoke) Leaf Extract, Pteris Multifidia Extract, Dipotassium Glycyrrhizate, Glyceryl Glucoside, Hydrolyzed Hyaluronic Acid, Melia Azadirachta Leaf Extract, Melia Azadirachta Flower Extract, Coccinia Indica Fruit Extract, Solanum Melongena (Eggplant) Fruit Extract, Aloe Barbadensis Flower Extract, Ocimum Sanctum Leaf Extract, Curcuma Longa (Turmeric) Root Extract, Corallina Officinalis Extract, Tocopherol, Butylene Glycol, Hyaluronic Acid, Ascorbic Acid.

Birch Juice Moisturizing Cream:
Water, Glycerin, Isononyl Isononanoate, Isododecane, 1,2-Hexanediol, Pentylene Glycol, Polydecene, Betula Playtyphyll Japonica Juice, Pentaerythrityl Tetraethylhexanoate, Ammonium Acryloyldimethyltaurate, Ammonium Acryloyldimethyltaurate/VP Copolymer, Polyglyceryl-3 Methylglucose Distearate, Jojoba Esters, Acrylates/C10-3- Alkyl Acrylate Crosspolymer, Tromethamine, Glyceryl Acrylate/Acrylic Acid Copolymer, Ethylhexylglycerin, Agar, Acacia Senegal Gum, Disodium EDTA, Dipotassium Glycyrrhizate, Hydrolyzed Hibiscus Esculentus Extract, Lupinus Albus Seed Extract, Panthenol, Melia Azadirachta Leaf Extract, Glyceryl Caprylate, Coccinia Indica Fruit Extract, Aloe Barbadensis Flower Extract, Solanum Melongena (Eggplant) Fruit Extract, Butylene Glycol, Ociumum Sanctum Leaf Extract, Corallina Officinalis Extract, Curcuma Longa (Turmeric) Root Extract, Sodium Hyaluronate, Hyaluronic Acid, Ascorbic Acid.

Mugwort Soothing Cream:
Water, Glycerin, Propanediol, Pentylene Glycol, Butylene Glycol, Cyclohexasiloxane, Caprylyl Methicone, Artemisia Vulgaris Extract, Diglycerin, Pentaerythrityl Tetraethylhexanoate, Hydroxyethyl Acrylate/Sodium Acryloyldimethyl Taurate Copolymer, Vinyl Dimethicone, Panthenol, Silica, Chlorella Vulgaris Extract, Glucose, Carbomer, Hydroxyacetophenone, Dimenthiconol, Fructooligosaccharides, Fructose, Tromethamine, Acrylates/C-10-13 Alkyl Acrylate Crosspolymer, Glyceryl Acrylate/Acrylic Acid Copolymer, Lactobionic Acid, Xanthan Gum, 1,2-Hexanediol, Artemisia Princeps Leaf Extract, Ethylhexylglycerin, Allrrhate, Sodium Citrate, Sodium Phytate, Xylitol, Dextrin, Theobroma Cacao (Cocoa) Seed Extract, Madecassoside, Camellia Sinensis Leaf Extract, Salvia Officinalis (Sage) Oil, Asiaticoside, Centella Asiatica Leaf Extract, Tocopherol.

Birch Juice Moisturizing Mild Up Sunscreen:
Water, Zinc Oxide, Cyclohexasiloxane, Butyloctyl Salicylate, Propanediol, Propylheptyl Caprylate, Polyglyceryl-3 Polydimethylsiloxyethyl Dimethicone, Isododecane, Caprylyl Methicone, Methyl Methacrylate Crosspolymer, Methyl Trimethicone, Disteardimonium Hectorite, Magnesium Sulfate, Triethoxycaprylylsilane, 1,2-hexanediol, Polyglyceryl-2 Dipolyhydroxystearate, Polymethylsilsesquioxane, Lauryl Polyglyceryl-3 Polydimethylsiloxyethyl Dimethicone, Butylene Glycol, Betula Platyphylla Japonica Juice, Glyceryl Caprylate, Caprylyl Glycol, Ethylhexylglycerin, Artemisia Annua Extraci, Anthemis Nobilis Flower Oil, Sodium Hyaluronate, Pinus Sylvestris Leaf Oil, Glycerin, Nelumbo Nucifera Leaf Extract, Cryptomeria Japonica Leaf Extract, Saccharomyces Ferment Filtrate, Tocopherol, Glyceryl Glucoside, Hyaluronic Acid, Ascorbic Acid.

Birch Juice Moisturizing Sunscreen:
Water, Dibutyl Adipate, Propanediol, Diethylamino Hydroxybenzoyl Hexy Benzoate, Polymenthylsisesquioxane, Ethylhexyl Triazone, Niacinamide, Methylene Bis-Benzotriazolyl Tetramethylbutylphenol, Coco-Caprylate/Caprate, Caprylyl Methicone, Diethylhexyl Butamido Triazone, Glycerin, 1,2-Hexanediol, Butylene Glycol, Pentylene Glycol, Behenyl Alcohol, Poly C10-30 Alkyl Acrylate, Polyglyceryl-3 Methylglucose Distearate, Decyl Glucoside, Tromethamine, Carbomer, Betula Platyphylla Japonica Juice, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Sodium Stearoyl Glutamate, Artemisia Annua Extract, Polyacylate Crosspolymer-6, Anthemis Nobilis Flower Oil, Ethylhexylglycerin, Adenosine, Xanthan Gum, Pinus Sylvestris Leaf Oil, T-Butyl Alcohol, Tocopherol, Dipotassium Glycyrrhizate, Allantoin, Glyceryl Glucoside, Portulaca Oleracea Extract, Sodium Hyaluronate, Ascorbic Acid, Hyaluronic Acid.

Birch Juice Moisturizing Sun Stick:
Water, Coco-Caprylate/Caprate, Dibutyl Adipate, Synthetic Wax Butyloctyl Salicylate, Diethylamino Hydroxybenzoyl Hexyl Benzoate, Vinyl Dimethicone/Methicone Silsesquioxane Crosspolymer, Butylene Glycol, Ozokerite, Ethylhexyl Triazone, Vinyl Dimethicone, Niacinamide, Polysilicone-15, Bis-Ethylhexyloxyphenol Methoxyphenyl Triazine, Sodium Chloride, Polyglyceryl-5 Polyricinoleate, Caprylyl Glycol, Glyceryl Caprylate, Lauryl Polyglyceryl-3 Polydimethylsiloxyethyl Dimethicone, Polyglyceryl-4 Diisostearate/Polyhydroxystearate/Sebacate, Glycerin, Betula Platyphylla Japonica Juice, Ethylhexylglycerin, Glyceryl Glucoside, Adenosine, 1,2-Hexanediol, Laminaria Japonica Extract, Viola Mandshurica Flower Extract, Ulmus Davidiana Root Extract, Dioscorea Japonica Root Extract, Aloe Barbadensis Leaf Extract, Tocopherol, Allantoin, Dipotassium Glycyrrhizate, Oryza Sativa (Rice) Bran Oil, Portulaca Oleracea Extract, Sodium Hyaluronate, Hyaluronic Acid, Ascorbic Acid, Palmitoyl Tripeptide-1, Palmitoyl Hexapeptide-12, Nonapeptide-1, Palmitoyl Tetrapeptide-7, Dipeptide Diaminobutyroyl Benzylamide Diacetate, Pentapeptide-3, Copper Tripeptide-1, Hexapeptide-9, Acetyl Hexapeptide-8, Palmitoyl Tripeptide-5, Palmitoyl Pentapeptide-4, Tripeptide-1.

Birch Juice Moisturizing Sun Cushion:
Water, Zinc Oxide, Caprylyl Methicone, Methyl Trimethicone, Titanium Dioxide, Butylene Glycol Dicaprylate / Dicaprate, Propanediol, Polyglyceryl-4 Diisostearate / Polyhydroxysteara / Sebacate, Glycerin, Methyl Methacrylate Crosspolymer, Diisostearyl Malate, Magnesium Sulfate, Dimer Dilinoleyl Dimer Dilinoleate, Aluminium Hydroxide, Disteardimonium Hectorite, Stearic Acid, Triethoxycaprylylsilane, Polyglyceryl-6 Polyricinoleate, 1,2-Hexanediol, Dicaprylyl Carbonate, Sorbitan Caprylate, Betula Platyphylla Japonica Juice, Glyceryl Caprylate, Caprylyl Glycol, Glyceryl Glucoside, Ethylhexylglycerin, Dioscorea Japonica Root Extract, Viola Mandshurica Flower Extract, Laminaria Japonica Extract, Ulmus Davidiana Root Extract, Aloe Barbadensis Leaf Extract, Tocopherol, Allantoin, Dipotassium Glycyrrhizate, Butylene Glycol, Portulaca Oleracea Extract, Sodium Hyaluronate, Hyaluronic Acid, Ascorbic Acid.

Know More

 

ORDERS

How do I make a purchase?

Shopping at the cocomo.sg site is a piece of cake!

  1. Browse through our site for the product that you need.
  2. Click on the product you want, to bring you to its description page.
  • Specify the quantity of the said item that you want
  • By clicking on the “+” or “-” icons next to the number 1
  1. Click on the pink “Add to cart” button.
  2. You can proceed to checkout or proceed to browse for more products as you wish.
  3. Should you want to make your purchase at a later time or date, click on the ♥️ symbol next to the ‘Add to cart’ button to add it to your own wish list, which you can access at any time by creating an account in our store!
  4. To proceed to checkout, click on the cart icon in the top right corner of your screen. This gives you the option to either “View Cart” or checkout. Clicking “Checkout” brings you to the checkout page
  • Fill in your billing details and confirm the mode of payment (PayPal, Credit Card, or other payment tools).
  • Check the “Create an account” box to create an account on cocomo.sg should you wish to do so. It will prompt you to provide a password.
  1. You can check the “Ship to a Different Address” box and fill in the different address details if you wish to ship to a different address.
  2. Click the blue button for 'Continue to Payment' at the bottom of the shipping method and then you can meet 'paynow'. After payment, hit “Place Order” or “Proceed to PayPal” depending on your confirmed mode of payment.
  3. Shortly after placing your order, you will receive an email with a number confirming your order!

What is an order tracking number, and how do I get one?

Once you have placed an order, you will receive a tracking number for your package. You can use it to check the status of your order in regard to shipping at Track Your Order

How long until my order is confirmed?

Usually, this process is immediate. As soon as you have placed an order and payment is complete, you will receive a confirmation email. Please check your email as soon as you place an order and complete payment. This email is a guarantee that your order has been confirmed. Without this email, your order will not have been confirmed.

Can I make changes to my order after it has been paid for and confirmed?

Unfortunately, amendments can cause delays to your and possibly other clients’ orders.  This is because all orders are processed immediately to avoid any mix-ups. Therefore once an order is confirmed, it cannot be amended in any way.

Is it possible to cancel my order?

We do not encourage the cancellation of orders once they have been confirmed. Since we receive a lot of orders, it can cause a lot of delays to go through each one individually. Kindly carefully review all of your items at checkout before placing an order to avoid any errors in your choices. If you still want to cancel, then there will be a 15% cancellation fee for the same (15% of the total order amount that includes delivery charges) when the order status is UNFULFILLED. However, once the order status is FULFILLED — no cancellation is allowed.

What are the charges for shipping products overseas?

Overseas shipping charges are based on the weight of the package. The charges specified when you cart out are only the base price. After you place an order, we will reweigh, match the weight and recharge the actual delivery fees for you to pay.

Is it possible to buy products directly from your warehouse?

Any and all purchases made at cocomo.sg will be online.

Is it possible to order products via phone call?

Any and all purchases made at cocomo.sg will be online. While we delight in interacting with you, our Customer Care Team at (+65 8425 5525) responds only to texts. Please feel welcome to text them regarding account or order inquiries.

How is my order shipped if it contains both preorder and ready-stock items?

We will email you to notify the same. We will dispatch the shipment when the preorder item is back in stock and won't split the orders. If you wish, you may cart out twice to order preorder and ready stocks, separately.

What do I do if a product that I want is out of stock?

Cocomo.sg site does not allow you to add products that are out of stock to your cart. If it is on pre-order, the same shall be specified on the respective product page. Kindly review the same before placing your order.

I am having trouble ordering through my mobile device. What do I do?

Cocomo.sg is well-optimized for most mobile browsers. If you are having trouble with the site, we recommend clearing your cache and restarting your device browser.

There is a problem with an item that I ordered. What do I do?

If you receive a product that is faulty or problematic in any way, please contact us immediately at https://www.cocomo.sg/pages/contact-us. Provide us with your name, email, and details of the product and the problem associated with it. You will be asked for details such as your order confirmation number and pictures of the problematic product that you received, so please have those ready as well.

Is it possible to make bulk purchases and get a discount?

You can specify the quantity of each product that you need as you add it to your cart. If there is a sale, it will be notified carefully on the product information page. Usually, the original price will be struck through and the discount price noted next to it. During any special sale period, you will receive discounts on products, regardless of quantity.

Kindly confirm if there is a limit to the quantities of products that can be bought at the site?

If you are a wholesaler, please send us your inquiry by email (info@cocomo.org) or WhatsApp (+65 8425 5525).

PAYMENT

What payment methods does cocomo.sg offer?

We accept payments through

  • Visa
  • Grab
  • PayPal
  • Shop Pay
  • JCB
  • Mastercard
  • Paynow

Unfortunately, we don't accept EMIs or CoDs, at the moment.

I have completed the payment but have not received a confirmation email. What do I do?

Most payments and orders are processed immediately. If you have placed an order and have not received a confirmation email in 24 hours, please contact us immediately by email (info@cocomo.org) or WhatsApp (+65 8425 5525). Please do not repeat the same order in order to avoid any unnecessary duplication.

 

DELIVERY

How much is the shipping cost for the products as cocomo.sg?

Depending on your order quantity and where you live, shipping costs may vary.

How do I determine the shipping cost for a product that I have ordered?

Click on the cart icon in the top right corner. Click on the “view cart” option. This should bring you to the cart page, where all of your orders will be listed. On the right side is a panel for “cart totals”, with a subtotal amount for all the products and a shipping estimate under it. Specify your location and click “Calculating Shipping” to get a shipping flat rate estimate for your order.

Can I collect my delivery directly from cocomo.sg warehouse?

Unfortunately, cocomo.sg does not offer Self Collection services at the moment. Should you wish to do so because of any unavoidable emergencies, please text us on our WhatsApp (+65 8425 5525) prior so that we can arrange your pickup.

How do I collect my package once it is delivered?

You can use your order tracking number to check whether your product has been delivered on Track Your Order Status. Once it is delivered, check the address that you provided in your shipping details for your product. Note that there may be some delays on holidays, sale days, or cases of extreme weather.

I have placed my order successfully on cocomo.sg and yet have not received any order confirmation or tracking information? 

Both order confirmation and delivery information (that includes tracking number & link) are sent via emails only. If you had carted out via your phone number without providing a valid email address, you will not receive such important info. So, we recommend you fill out your email id rightly while carting out. The customer will be solely responsible for failed delivery attempts due to unavailability or inaccurate information, in such cases. 

My product has not arrived, despite my order tracking number showing that my shipment has arrived. What do I do?

If your order has not arrived within 48 hours of the date when it was supposed to arrive, please contact us immediately. Your order number will be required.

What if I had my parcel gets failed to be delivered due to wrong details?

For failed parcel delivery due to the wrong address or details provided during cart out or any other reasons, the customer will be responsible for any return of products back to COCOMO at your own cost and/or should the courier decides to dispose of the parcels, please do note that there will be no refund provided. For the redelivery of parcels, there will be an additional charge of $3.99.

 

RETURNS

What is the return policy for cocomo.sg?

Unfortunately, we do not accept returns/refunds/replacements on items once order has been confirmed. Should you have an unavoidable emergency, please text us on our WhatsApp number (+65 8425 5525) and we'll try our best to get it sorted! 

Is it possible for me to test a product from cocomo.sg before purchasing it?

Since we are an online store, we, unfortunately, don’t offer an option to test any of the products beforehand. Please check the ingredient composition of a product on its description page to identify any allergen that could affect you before making a purchase.

What do I do if I have had a change of heart or am unhappy with a product that I purchased at cocomo.sg?

Unfortunately, we do not accept returns on any items that were a result of an incorrectly made purchase. Kindly carefully double-check your cart before placing your order and completing your purchase at checkout.

 

ACCOUNT

How do I create an account at cocomo.sg?

Click on the 'sign in' at the top right corner next to the cart icon. This should bring you to the login page which also has a “Create Account” section that you should click on if you don’t yet have an account. Enter your email address and password and you will be good to go!

I’m having trouble logging into my account. What do I do?

Follow the following steps if you are having trouble logging in.

  • Clear your browser cache and history. Restart the browser and try logging in again.
  • Make sure that your username, email, and password are the correct ones and are entered correctly.
  • If you think that you may have forgotten your password, click the “lost your password?” link and follow the steps provided to reset your password.
  • If you are still unable to log in to your account, please contact us with details of the issue.

Can I purchase a product at cocomo.sg without a cocomo.sg account?

You can opt to create an account if you don’t have one at checkout. Note that it is not a mandatory requirement, but a highly recommended one. It will allow you to stay on track of your recent orders and important shipping details. Please remember that you will also receive the latest offers, exclusive deals and discounts, and more!

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